People capabilities represent skills, behaviours and aptitudes that are needed by all employees for Zoos Victoria to be successful. Taken together, they constitute our chosen style of operation.

There are two types: shared core capabilities and leadership capabilities.

Shared Core Capabilities

Model the Vision & Values of Zoos Victoria
Zoos Victoria staff members contribute to a positive working environment through their own working attitudes and behaviours, for the achievement of Zoos Victoria's goals and business objectives.

Safety
Zoos Victoria considers safety of all staff, animals and visitors.

Visitor Engagement
Zoos Victoria staff members demonstrate a positive manner when dealing with visitors, encourage and promote interaction, respond to questions and queries and share information readily.

Enthusiasm
Zoos Victoria staff members approach work with an open mind, have a positive response to change and engage others in work, with a high level of output.

Joining In Change
Zoos Victoria staff members demonstrate a willingness to embrace change positively and take an active part in the change process. They are willing to take risks and to consider new ways of doing things.

Communication
Zoos Victoria staff members share information and ideas in a clear, concise and open manner appropriate to the audience. They give positive feedback, listen when others are communicating and demonstrate receptivity to ideas presented.

Team Orientation
Zoos Victoria staff members contribute to and support team decisions to achieve a common goal. They align their own effort, share relevant information ideas, opinions and feelings.

Accountability
Zoos Victoria staff members have a strong orientation toward achievement, holding high expectations for themselves. They take ownership, are self-motivated and outcome orientated.

Customer Orientation
Zoos Victoria staff members understand the importance of customer service. They seek and act on opportunities to improve services for the visitors and ensure customer focus is a driving force behind projects, products and processes. Staff members recognise that this is a key driver of business, and are in touch with the needs and expectations of the customer. Zoos Victoria sets high standards for staff delivery.

Technical Professional Skills
Zoos Victoria staff members have achieved a satisfactory level of technical and professional skills or knowledge in their position and keep up with developments and trends in their areas of expertise.

Leadership Capabilities

Achievement Orientation
Zoos Victoria Leadership staff set high standards of performance for self and others. They assume responsibility and accountability for successfully completing assignments and tasks.

Knows and understands the Business
Zoos Victoria Leadership staff show a broad understanding of business fundamentals and considers business profitability in day-to-day activities. They make decisions based on value for visitors, costs and perceived benefits to Zoos Victoria.

Building Effective Relationships
Zoos Victoria Leadership staff develop and use collaborative relationships to facilitate the accomplishment of business plans. They work in a cooperative manner to achieve common goals and purposefully build relationships across the sections to leverage capability and achieve outcomes.

Establishing Credibility and Trust
Zoos Victoria Leadership staff demonstrate expertise and professionalism in all interactions, gaining the confidence of employees and others. They assist in setting an environment where employees and stakeholders develop trust through behaviours consistent with Zoos Victoria's values.

Leads through Vision & Values
Zoos Victoria Leadership staff communicate Zoos Victoria's vision and motivates and lead others towards the achievement of the organisation's new zoo. They provide clear direction and frameworks for decision-making.

Zoos Victoria Leadership staff set priorities, develop and maintain momentum, take and are responsible for tough decisions, turn strategy into execution, involve all players and set the right pace. They are accessible, in touch, agile, collegial, and enthusiastic and participate to high standards.

Strategic Decision Making
Zoos Victoria Leadership staff take a long-range, broad approach to problem solving and decision making through objective analysis, thinking ahead and planning. They establish and commit to a course of action to meet strategic objectives. 

People Management
Zoos Victoria Leadership staff facilitate an effective team through coaching and mentoring others, providing direction, support and opportunities which foster individuals' professional development.

They are approachable and available, and are employee-relations savvy. They are visible, good communicators, patient, tolerant, compassionate and sensitive, and act as role models to all Zoos Victoria staff.